Frequently Asked Questions

How do I get my results 
  • The images of your exam will be read by either one of our contracted radiologists or the radiologist specified by your physician. The radiologist's report is generally available within 24 hours, and your doctor will discuss the findings with you.
Can I receive copies of my MRI images and reports?
  • Upon request, copies of your images and reports are available for an additional fee. Please contact us at a location near you.
What if I'm claustrophobic?
  • There is nothing directly in front of the patient's face to cause a "closed-in" feeling. Highly claustrophobic patients who were unable to tolerate other MRI scanners, including some "open" MRIs, have traveled hundreds of miles to be scanned in a Stand-Up™ MRI. In addition, the Stand-Up™ MRI is unusually quiet. Patients can comfortably sit and watch their favorite TV program on a big-screen TV or listen to comforting music.
What is an Explanation of Benefits?
  • An Explanation of Benefits, or EOB, is the insurance carrier's method of explaining what was charged and by whom, how much was paid, and how much is owed, if anything, by the patient. Both the patient and the provider of services will receive an EOB.
How long before payment is made on my claim?
  • In most instances, payment is made on claims with 30-45 days. Even though the patient receives his/her Explanation of Benefits within 7-10 days, the carrier may not release payment for several more days. There are also some carriers who will take longer than 45 days to process and pay claims.
How often will I receive a bill?
  • Patient statements are mailed monthly.
Why isn't my insurance carrier paying the claim?
  • There are many reasons why a carrier may not pay a claim. Please review any correspondence you receive from your insurance carrier and complete any forms included with the correspondence. Failure to complete these forms may result in denial of our claim. If this happens, the charges may become patient responsibility. Please contact our billing office with any questions you may have.
Can I bring a friend?
  • Yes, please feel free to bring a friend or family member - note that he or she must be screened for conditions that would prevent him or her from joining you in the scan room.
What if I need to cancel my appointment?
  • Please call us with cancellations at least one day in advance.
What is a deductible and  how does it work?
  • A deductible is the amount of money that must be paid by the patient before your insurance carrier will begin considering charges for payment. Until the deductible has been fully satisfied (paid) by the patient, the insurance carrier will not pay for any claims.
What is co-payment/co-insurance?
  • Co-payment is a set dollar amount that is due per visit based on your insurance plan. Co-insurance is a percentage amount due, based on allowed charges. The co-insurance amount will be based on the charges submitted and reimbursement allowed by your carrier.
What is "allowed" charges?
  • Every insurance carrier determines the maximum amount of money payable for a specific procedure. This amount is designated as "allowable" or "usual and customary" on your Explanation of Benefits. Reimbursement by the carrier and patient responsibility, if any, are based on this pre-determined amount.
Why do you pre-collect patient financial responsibilities?
  • Insurance carriers require that we make every attempt to collect any designated patient responsibility (deductibles, co-payments, co-insurances). This amount is based on benefits quoted by your insurance carrier at the time of service.
Can I make payment arrangements? What is the minimum amount I can pay each month?
  • Yes, payment arrangements are accepted. Minimum amounts are determined on a case-by-case basis.
What are my payment options?
  • You may pay in cash, by check, or credit card. We accept Visa, Mastercard, PayPal, American Express, and Discover. Payment can be made at the clinic or over the phone. All payments will receive a receipt for your records.